Amaya Resorts & Spas now using Hinstant’s powerful guest engagement and digital upselling solution

Amaya Resorts & Spas, a luxury hotel group consisting of seven properties in Sri Lanka announces a partnership with Hinstant to provide Amaya’s seven hotels with Hinstant’s Digital & Mobile Services platform for Guest Engagement and Upselling to grow profitability through valued interaction with guests before and during their stay. Denesh Silva, Director of Marketing …

What type of traveller are you?

The recent Amadeus’ report highlights six groups of travellers who will shape the travel landscape in the future. 1. Simplicity Searchers value above everything else ease and transparency in their travel planning and holidaymaking, and are willing to outsource their decision- making to trusted parties to avoid having to go through extensive research themselves. This …

Digital interaction and Self-service – the next frontier for hotels

Everyone is familiar with the increasing popularity of ATMs instead of bank tellers and online check-in for flights over desk check-in. While these initiatives may have been driven by companies looking for ways to reduce costs, they have in-fact increased customer convenience and satisfaction. By appropriately applying such concepts, hotels too can improve their service …

Profit leakage – What is your hotel doing about it?

Online Travel Agent (OTA) margin squeeze is impacting hotels worldwide. Hotels are also letting potential revenue slip through the cracks unnoticed all the time. The combination of margin squeeze and lost revenue opportunities are having an impact on the bottom line of hotels everywhere. While the margin squeeze is apparent, the exact areas and quantities …

RevPAR vs. ProPAR

By Malcolm Bean, Long term Hotel Professional with career experience in Switzerland, England, Australia and New Zealand. A former Director of Development and Regional General Manager for Rydges Hotels. Previous roles have been in General Management, Sales and Marketing and Hotel Development. RevPAR (revenue per available room) is a long term universally used benchmark that …

Hotel Wi-Fi, What is the problem?

The argument involving free Wi-Fi at hotels has been raging for some time now. There is a divided opinion across business travellers, casual tourists, and independent hoteliers. To understand the arguments better, we should look at hoteliers’ and guests’ points of view. Hoteliers’ point of view Hoteliers state that it is necessary to charge for …

Mobile app for your hotel guests

Hinstant mobile app is your guests’ digital concierge at the hotel. With a few taps, Hinstant enables a seamless guest interaction and experience. Hotel guests can use the Hinstant app to submit mobile check-in, access in-house information, services, menus, and real-time offers. Guest can even submit their feedback privately with a few clicks. Check out …

Going digital can boost occupancy and revenue for hotels

A recent study by PricewaterhouseCoopers shows that introducing digital capability utilising mobile technology can: Increase occupancy rates as it encourages 65% of all guests to re-book with the same hotel. Boost revenues through real-time on premise promotions, discounts at hotel restaurants, up-selling rooms and cross-selling add-on amenities or services at the property. Customer experience and …