Hinstant Pty Ltd, Privacy Policy

Effective date: 25 May 2018

Your privacy is important to us and being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

  • How we collect your data
  • How we use your data
  • How we can share your data
  • How we secure your data
  • How to access your data
  • International data transfer

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us, unless a different policy is displayed. Hinstant, we and us refers to Hinstant Pty Ltd and any of our corporate subsidiaries. We offer a wide range of services and products. We refer to all of these products, together with our other services and platform as "Services" in this policy.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, account details, payment information, and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know. You can read the whole notice below, you can jump to the section you need using the navigation menu.

How we collect your data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up, make a reservation, participate in surveys, join us on social media, purchase a promotional offer, contact us with questions. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your location, and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible.

Some of this information is collected using cookies and similar tracking technologies. A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

How we use your data

We use your personal data to operate our platform and provide you with services you’ve required, and to manage our engagement with you. We also use your personal data for other purposes, which may include the following: To support you: This may include assisting with the resolution of technical support issues or other issues relating to the Services, whether by email, inapp support or otherwise.

To enhance your services: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out analysis of our Services so that we can optimise your user experience and provide you with more efficient tools.

To protect you: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our Services fairly and in accordance with our terms.

To market to you: In addition to sending you marketing communications, promotional offers, we may also use your personal data to display targeted campaigns to you through our Services or through third party platforms. To analyse and report: We may use the personal data we collect about you and other users of our Services (whether obtained directly or from partners) to produce aggregated and anonymised analytics and reports.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • Other companies in the Hinstant group of companies
  • Third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on Services, or to market or promote our goods and services to you
  • Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.
  • An actual or potential buyer (and its agents) in connection with an actual or proposed purchase, merger or acquisition of any part of our business

How we secure your data

We use data hosting service providers in the Australia to host the information we collect, and we use technical measures to secure your data. Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care is absolutely safe from intrusion by others.

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

How to access your data

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time or just follow the unsubscribe instructions contained in the marketing communication, or send your request to concierge@hinstant.com.

You also have rights to:

  • Know what personal data we hold about you, and to make sure it’s correct and up to date
  • Request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • Object to our continued processing of your personal data

If you’re not happy with how we are processing your personal data, please let us know by sending an email to concierge@hinstant.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

International data transfer

When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the Australia, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like Australia) Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses. For further information, please contact us using the details set out in the Contact us section below.

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.

Our email is concierge@hinstant.com

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