Hinstant Pty Ltd, Privacy Policy

Hinstant Pty Ltd. (hereafter referred to as "Hinstant", "we", "us", or "our") provides an online platform that connects accommodation providers (collectively, the Subscribers) with members and guests (collectively, the “Services”), which Services are accessible at www.hinstant.com and any other websites through which Hinstant makes the Services available (collectively, the “Website”) and as an App for mobile devices (the “App”). This Privacy Policy applies only to information that you provide to us through the Site and App. This Privacy Policy may be updated from time to time. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your Hinstant Account) or by means of a notice on the Site and App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our User Agreement.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

International Transfer

Your information may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the Australia and choose to provide information to us, Hinstant transfers personal information to Australia and processes it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Information Collection and Use

Our primary goals in collecting information are to provide and improve our Site, App, services, features and content, to administer your use of the Site and App and to enable users to enjoy and easily navigate the Site and App.

Personally Identifiable Information

When you register with us through the Site or App and become a Member and when you choose to book an Accommodation, or when you wish to contact another Member, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Identity Information"). Identity Information includes, but is not limited to, your name, phone number, email address, and home postal address. In order to process some of your transactions through the Site and App, we may also ask for your credit card number and other billing information ("Billing Information") (Identity Information and Billing Information together, "Personal Information"). Some Personal Information is required, like your name and email address, and other Personal Information is optional, like your date of birth, mobile number and gender. We use your Personal Information to provide the Service and administer your inquiries.

We collect Personal Information in connection with your registration to join the Service. You can register to join via the Site or App by completing the required forms.

We also collect the other information that you provide as part of registration and the administration and personalization of your Hinstant Account profile and individual preferences or demographic information) ("Non-Identifying Information").

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.

We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Hinstant Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyse and understand how our Site, App and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

We also use your Personal Information to contact you with Hinstant marketing or promotional materials and other information that may be of interest to you. If you no longer wish to receive such communications from us, please update your "Notifications" information. Please note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications.

Log Data

When you visit the Site or App, as a Member or a Guest just browsing (, you are seen as a "Hinstant User") and our servers automatically record information that your browser sends ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Site and App, pages of our Site and App that you visit, the time spent on those pages, information you search for on our Site and App, access times and dates, and other statistics. We use this information to monitor and analyse use of the Site, App and the Service and for the Site and App's technical administration, to increase our Site and App's functionality and user-friendliness, and to better tailor our Site and App to our visitors' needs. We also use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyse and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.


Like most websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record keeping purposes. We use cookies for two purposes. First, we utilise persistent cookies to save your login information for future logins to the Site and App. Second, we utilise session ID cookies to enable certain features of the Site and App, to better understand how you interact with the Site and App and to monitor aggregate usage by Hinstant Users and web traffic routing on the Site and App. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site, App and Service and then close your browser. Third party advertisers on the Site and App may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or App or all functionality of the Service.

Web Beacons

Our Site and App may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how our Site and App are used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Contacting via an Hinstant Account

As part of the Service, Hinstant Users may communicate with Hinstant Subscribers through use of the "Contact" feature on the Site and App. Where Hinstant Users have selected the option of adding one or more email addresses to an online form, the message they create in the corresponding template will be sent from Hinstant to those email addresses on their behalf. These email addresses will be used only for the purpose of sending the email communication to the addressee. Via the "Contact" feature of the Site and App, you may also speak with other Hinstant Subscribers over the phone. In these instances, Hinstant will not share your phone number with the other Hinstant Subscriber, but will use your phone number to contact you over the phone to connect you with the other Hinstant Subscriber.


Identity theft and the practice currently known as "phishing" are of great concern to Hinstant. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your Hinstant Account ID, login password, or other personal information in a non-secure or unsolicited email or telephone communication.

Aggregate Information and Non-Identifying Information

We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site and App-related services (e.g., without limitation, maintenance services, database management, web analytics, fraud detection services relating to the activity of Hinstant Users and improvement of the Site and App's features) or to assist us in analysing how our Site, App and Service are used. These third parties may have access to your Personal Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications.

Compliance with Laws and Law Enforcement

Hinstant cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Hinstant or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

We will disclose any information about you to government or law enforcement officials and to our insurance services providers as we, in our sole discretion, believe necessary or appropriate to administer to protect the property and rights of Hinstant or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

Business Transfers

Hinstant may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganisation or sale of assets or in the event of bankruptcy.

Changing or Deleting Your Information

All Hinstant users may review, update, correct or delete the Personal Information in their registration profile by contacting us or editing the relevant part of their profile. If you would like us to cancel your Hinstant Account, please contact us.


Hinstant is very concerned with safeguarding your information. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and App, you can contact us.

Links to Other Websites

Our Site and App contain links to other websites. If you choose to visit an advertiser by "clicking on" a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party's website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

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